Return Policy

Return, Refund, and Cancellation Policy

Effective date: October, 2026

We want you to receive the products and services you purchased as described. This policy applies to purchases completed directly through the Keener Strategic Solutions website.

Business/legal entity: Keener Strategic Solutions, LLC

Website: www.keenerstrategicsolutions.com

Customer support: 832.779.0315
Business mailing address: 25807 Westheimer Pkwy, Suite #300; Katy, TX 77494

1. Digital Downloads

We deliver our ebooks, downloadable planners, templates, checklists, playbooks, and toolkits electronically. No physical return or return shipping is required.

Once a digital product has been delivered or access has been provided, we generally do not offer change-of-mind refunds or exchanges. This includes purchases made by mistake, preferences that change after purchase, or incompatibility with requirements clearly disclosed before purchase.

This restriction does not apply to qualifying problems described below or rights provided by applicable law.

2. Delivery Errors, Defective Files, and Incorrect Products

Your purchase was not delivered.
A file is corrupted or cannot be opened using the disclosed software.
You received the wrong product.
The product materially differs from its description.
You were charged twice for the same intended purchase.

Please report problems within 14 calendar days of purchase, when possible. This reporting period does not limit rights that applicable law gives you for a longer period.

For delivery or file problems, we will provide reasonable troubleshooting, resend the product, or supply a corrected replacement at no charge. If we cannot resolve a qualifying problem within 5 business days after receiving the information needed to investigate, we will offer a refund for the affected product.

Verified duplicate charges will be refunded.

3. Courses and Workshops

Unless the offer clearly discloses a different cancellation policy before payment:

Self-paced courses: You may request cancellation within 7 calendar days of purchase if you have not accessed lessons or downloaded course materials. After access begins, change-of-mind refunds are generally unavailable.

Live courses and workshops: You may cancel at least 7 calendar days before the scheduled start for a full refund. Later cancellations and missed sessions are generally nonrefundable.

Provider cancellation: If we cancel a paid course or workshop, you may choose an available replacement or receive a refund for the undelivered portion.

Material schedule changes: If we materially change the scheduled dates and you cannot attend, contact us before the revised start date to request a refund for the affected, undelivered portion.

These restrictions do not remove remedies for non-delivery, material misrepresentation, or other rights required by law.

4. Professional and Custom Services

Cancellation and refund terms in your signed service agreement control.

If no separate cancellation terms were agreed, you may request cancellation before work begins for a full refund. After work begins, you are responsible for work already performed and noncancelable expenses you previously authorized. We will refund any remaining prepaid amount for work not performed.

5. Physical Products

This policy does not establish return terms for physical merchandise sold directly through our website. If we introduce physical products, their shipping and return terms will be displayed before purchase.

Books or other physical items purchased through Amazon or another marketplace follow that marketplace’s applicable return procedures.

6. How to Request Assistance or a Refund

Email kss@keenercapitalsolutions.com with:

Your name and the email address used at checkout.
Your order number and purchase date.
The product or service purchased.
A description of the problem or cancellation request.
Relevant screenshots, if helpful.

Do not email complete payment card information.

We aim to respond within 2 business days, excluding U.S. federal holidays. If we need additional information, we will explain what is required.

7. Refund Method and Timing

Approved refunds will be initiated to the original payment method within 5 business days of approval.

Your bank or payment provider may take additional time to post the credit. If a refund has not appeared after 10 business days, contact us so we can help trace it.

We do not charge a restocking or refund processing fee. Any refund allocation for a partially refunded bundle will be explained before processing.

If a purchase is fully refunded, your license to the refunded materials ends. Please stop using them and delete retained copies, except where applicable law permits otherwise.

8. Marketplace Purchases

For purchases completed through Amazon, TikTok Shop, or another third-party checkout, initiate your request through that platform’s order page or customer support process.

The platform’s applicable policies govern those transactions. Our direct website policy does not restrict platform protections or legally required refunds.

9. Your Consumer Rights

Nothing in this policy excludes mandatory rights relating to defective, misdescribed, or undelivered products or services.

If local law provides a cancellation or withdrawal right, we will honor it. Where immediate digital delivery requires express consent and acknowledgment concerning withdrawal rights, we will obtain those separately before delivery. Merely publishing this policy does not waive those rights.

10. Contact

Keener Strategic Solutions

kss@keenercapitalsolutions.com

ATLANTA | HOUSTON